ServiceNow is a cloud based platform, which was mainly developed for workflow and process automation as per the ITIL principles. However, it is highly customizable and also can be used for other purposes.
ServiceNow is mainly used as a ticketing tool to manage incidents, problems and changes
The ServiceNow business model is based on providing products using SaaS cloud computing software. It involves setting up systems to define, manage, automate and structure services for companies. ServiceNow users can find the software useful within security, operations, customer service, HR and other industries-
If you need a way to bring all of your IT solutions under one exceptionally capable umbrella solution, the robust suite of ServiceNow products and web services includes everything that your business could ever need.
ServiceNow web services use a cloud-based system, so anyone in your company can access the platform at any time, wherever they may be. A big part of how ServiceNow works is due to the fact that it is a native system, so you can be creative and customize it in any way that you need. What’s more, there are a number of different apps, products, and services, so you can create the exact ServiceNow platform that you require for your business.
ServiceNow enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics. ... As little to no coding is required, almost anyone can build business applications for every line of business
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